Refund policy

 

 

RETURNS, REFUNDS & EXCHANGES

We want you to love what you ordered—but if something isn’t right, we’ve got you covered.

General Returns

Most unopened or gently used items may be returned within 30 days of delivery. All returns must be approved by our customer support team.

To begin a return, email us at info@bluegrassautospa.com with your order number and details or call 859-587-2727

Your Options

Once your return is reviewed and approved, you may choose one of the following:

• A replacement for the same item

• A full refund to your original payment method

• A store credit for future use

   

  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at info@bluegrassautospa.com. Please note that returns will need to be sent to the following address: 2080 Mercer Rd Suite E Lexington, Ky 40511

  
  Items sent back to us without first requesting a return will not be accepted. 
  
  You can always contact us for any return question at nicole@bluegrassautospa.com.
  

  
  

  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  
  

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

  
  

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  
  

  European Union 14 day cooling off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  
  

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at nicole@bluegrassautospa.com.